1. Overview
– We want you to be completely satisfied with every purchase. If you are not happy with an item, we’ll make it right — quickly and with as little hassle as possible.
2. Return Window
– Returns and refunds accepted within 60 days of delivery for most new, unused items.
– For high-value or special-order parts, a 30-day return window applies unless otherwise stated at time of purchase.
3. Condition for Return
– Refunds issued for items that are unused, uninstalled, and in original packaging with all tags, labels, and manuals intact.
– If an item is defective, damaged in transit, or incorrect, we will accept the return whether or not it has been installed — please contact us immediately.
4. Defective or Wrong Item
– If you receive a defective, damaged, or incorrect item, we will:
– Arrange a prepaid return label or schedule a pickup at no cost to you, and
– Provide a full refund or send a replacement immediately (your choice), and
– Reimburse any reasonable shipping or installation charges you incurred as a direct result (provide receipts).
5. Proof of Purchase
– Please provide your order number, receipt or packing slip, and photos where relevant (e.g., damaged item, wrong part installed).
– For warranty claims, include part serial numbers if available.
6. Refund Options
– Refund to original payment method (preferred) or store credit if you prefer.
– Refunds processed within 3 business days after we receive and inspect the returned item. Bank/card processing times may add 3–10 business days.
7. Return Shipping Costs
– If return is due to our error (wrong item, defective, damaged), we cover all return shipping costs.
– For buyer’s remorse or ordering the wrong part, the customer covers return shipping unless otherwise agreed. We may offer prepaid labels at a discounted rate.
8. Restocking Fee
– No restocking fees for unopened, unused items returned within the return window.
– For opened or non-resalable items, a restocking fee up to 20% may apply—this will be disclosed before finalizing the return.
9. Special-Order, Electrical & Wear Items
– Custom, modified, or special-order parts are non-returnable unless defective.
– Electrical components, consumables, gaskets, seals, and items that cannot be resold for hygiene/safety reasons are non-returnable unless defective.
10. Installation and Labor
– We are not responsible for labor costs for part removal/installation except when the part is defective or we shipped the wrong item. In those cases, we will reimburse reasonable labor costs with prior approval and with receipts.
11. How to Start a Return
– Contact our Returns Team at [phone number] or [email address] with your order number and reason for return. We’ll provide the return authorization (RA) number and instructions within 24 business hours.
– Please write the RA number clearly on the outside of the return package.
12. Exchanges
– If you need a different part, we’ll prioritize an exchange and can often ship the replacement immediately with a return label for the original part.
13. Refund Exceptions & Final Sale Items
– Clearance, final-sale, and heavily discounted items may be marked as non-returnable at the time of purchase. These exceptions will be clearly shown on the product page or invoice.
14. Disputes & Customer Support
– If you are unhappy with your refund outcome, contact our Customer Care Manager at [senior contact info]. We aim to resolve disputes within 7 business days.
15. Legal Rights
– This policy does not affect your statutory rights. Where local law provides greater consumer protection, those laws will apply.
16. Policy Changes
– We may update this policy — the version that applies is the one published on our website at the time of purchase.